IC90 - Human Resource Management (HRM)-2

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Q 1. What characterizes the period of "drift" in the context of organizational change, as mentioned in the text?

A) Clear alignment of pressure groups.

B) A decisive shift in organizational goals.

C) A sense of uneasiness and inaction.

D) Rapid realignment of control points.

E) High morale among employees.

Q 2. What factors are responsible for causing Quality of Work Life (QWL), as per the text?

A) Only individual factors.

B) Only job characteristics.

C) Only organizational factors.

D) Individual, job characteristics, and organizational factors.

E) None of the above.

Q 3. What is described as the purpose of a reward in the text?

A) To encourage unacceptable performance.

B) To convey the wrong messages.

C) To inhibit performance.

D) To confirm propriety and endorse doing the right thing.

E) To discourage employees from working.

Q 4. How can filtering affect communication in organizations?

A) Filtering always leads to more accurate and honest communication.

B) Filtering has no impact on communication in organizations.

C) Filtering can lead to the suppression of certain drawbacks or failures.

D) Filtering improves transparency in organizations.

E) Filtering only occurs in personal relationships, not in organizations.

Q 5. What is the main difference between leadership and misdirection, as described in the text?

A) Leadership and misdirection are essentially the same concepts.

B) Leadership involves subjective evaluation of goals, while misdirection is objective.

C) Leadership is focused on achieving tasks, while misdirection is focused on motivations.

D) Leadership leads to willing cooperation, while misdirection relies on threats and fear.

E) Leadership is concerned with achieving tasks, while misdirection is not task-oriented.

Q 6. How does a leader acquire power in a leadership role?

A) A leader acquires power through fear of punishment and authority to punish.

B) A leader acquires power through official rewards, such as promotions and increments.

C) A leader acquires power through regard for their authority and position.

D) A leader acquires power through personal influence, rewards, and respect.

E) A leader cannot acquire power in a leadership role.

Q 7. How should organizations respond if many employees are consistently indisciplined?

a) Modify the rules of discipline

b) Enforce discipline through punishment

c) Celebrate festivals and religious ceremonies with employees

d) Encourage dishonesty among employees

e) Prioritize outside activities over work

Q 8. What is the primary concern when dealing with dishonesty in an organization?

a) Ensuring natural justice is upheld

b) Providing warnings to the dishonest employee

c) Recovering misappropriated funds

d) Investigating the breach of discipline

e) Enforcing strict disciplinary action

Q 9. According to the passage, what is emphasized as being more significant in determining an organization's ethical standards?

a) Public relations statements

b) Policy instructions

c) Actions taken by the organization

d) Code of ethics

e) Top management's responsibility

Q 10. What specific initiative is mentioned for wives of diplomats posted to India?

a) Arranging for meetings and interactions with ladies in different parts of India

b) Providing language training for diplomats' wives

c) Organizing cultural events for diplomats' wives

d) Offering job opportunities in India

e) None of the above

Q 11. What makes bureaucracy inevitable in organizations according to the text?

a) The need for senior employees to check the correct course of action

b) Encouraging ad-hoc actions by employees

c) Promoting variation in service to customers

d) Ensuring uniform treatment for customers and employees

e) Eliminating specialization in tasks

Q 12. In the context of planning, what questions does a manager need to answer when setting objectives?

a) What is the organization's mission statement?

b) What are the financial targets for the year?

c) What are the goals or objectives to be achieved? (Why am I doing?)

d) How many employees are needed for each project?

e) What is the current market share?

Q 13. What is the role of "staff" functions in organizations?

a) To directly produce results in core business areas

b) To provide support services and advice to the "line" functions

c) To handle daily operations and execution of plans

d) To serve as the primary revenue-generating functions

e) To eliminate the need for "line" functions

Q 14. What are the four developments that led management to realize the importance of treating employees with dignity and respecting their rights?

a) Technological advancements, global competition, market expansion, and mergers

b) Government legislation, court judgments, active trade unions, and behavioral science studies

c) Employee surveys, performance appraisals, cost reduction strategies, and workplace flexibility

d) Management training programs, leadership development, employee engagement, and strategic planning

e) Employee benefits, financial incentives, employee recognition, and job security

Q 15. What information should be included in an HR Inventory or Manpower Inventory?

A) Employee birthdays and compensation details

B) Names and educational details of employees

C) Employee training and promotion history

D) Employee performance reports and personal commitments

E) Employee limitations and special skills


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