IC90 - Human Resource Management (HRM)-1

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Q 1. What is the primary purpose of acquiring resources in an organization?

a) To achieve individual goals

b) To generate profit for shareholders

c) To use resources efficiently for organizational objectives

d) To acquire resources at a minimal cost

e) To invest in personal pursuits

Q 2. What is the primary purpose of having workers specialize in specific tasks according to Henri Fayol's principles?

a) To encourage multitasking among workers

b) To reduce worker confidence

c) To increase the number of objects workers focus on

d) To improve worker ability, confidence, and accuracy

e) To eliminate the need for adaptation in different tasks

Q 3. What type of planning involves determining the portfolio of interests, financial ratios, and acquisitions for an organization?

a) Tactical planning

b) Corporate strategy planning

c) Business strategy planning

d) HR strategy planning

e) Operational planning

Q 4. What is a potential barrier to effective delegation within an organization?

a) Autocratic management style

b) Strong employee motivation

c) Managerial confidence in subordinates

d) Frequent delegation by managers

e) Adequate resources for subordinates

Q 5. According to HRM, what is the primary basis of a worker's contribution to an organization?

a) Mechanical and motor skills

b) Experience and seniority

c) Knowledge and expertise

d) Physical strength and stamina

e) Quantity of work completed

Q 6. How can job analysis be used to categorize jobs within an organization?

A) By eliminating all operational jobs

B) By creating a hierarchy based on the difficulty of acquiring skills

C) By evaluating jobs in terms of simplicity and complexity only

D) By distinguishing between operational, supervisory, and managerial jobs

E) By ranking jobs based on their importance to the organization

Q 7. How can cognitive knowledge be acquired?

A) Through physical exercises and fitness training

B) By attending social events and gatherings

C) By reading, hearing, and seeing

D) Through formal education and certification

E) By engaging in outdoor activities and adventures

Q 8. Which analogy is used to describe the costs of training in the text?

A) Training costs are like cutting costs for maintaining machinery.

B) Training costs are seen as investments creating wealth.

C) Training costs are similar to food and nourishment for the body.

D) Training costs are viewed as negligible.

E) Training costs are compared to the costs of repairing machinery.

Q 9. What must be managed properly for changes to become effective and operational during the "moving" stage?

A) The status quo.

B) The long-term implications of change.

C) The social dimensions of the organization.

D) The resistance to change.

E) The change in premises.

Q 10. In the context of an organization's culture, why is it important for senior management to be aware of what is happening at the customer contact level?

A) Senior management should not be concerned with customer contact.

B) Customer contact has no impact on organizational culture.

C) It helps senior management understand the daily operations.

D) Senior management should only focus on internal matters.

E) Customer contact is unrelated to organizational culture.

Q 11. What is the reinforcement approach to motivation, as suggested by Prof. B. F. Skinner?

A) Punishing employees for unsatisfactory performance.

B) Promoting employees for good performance.

C) Rewarding good performance whenever it occurs.

D) Analyzing situations to determine causes of unsatisfactory performance.

E) Encouraging employees to avoid promotions.

Q 12. Why is it important to make communication a two-way process?

A) Two-way communication helps avoid any form of distortion.

B) One-way communication is more efficient.

C) Two-way communication is too time-consuming.

D) One-way communication ensures clarity.

E) Two-way communication should be avoided as it can lead to misunderstandings.

Q 13. What are the five dimensions of a person mentioned in the text that influence their attitudes and capacity to work in the workplace?

A) Beliefs, values, perceptions, feelings, and attitudes.

B) Physiological, psychological, social, economic, and power relationships.

C) Age, gender, education, occupation, and income.

D) Experience, knowledge, skills, abilities, and interests.

E) Leadership, communication, teamwork, adaptability, and problem-solving.

Q 14. What distinguishes leaders from individuals who possess power but are not leaders?

A) Both leaders and individuals with power have technical knowledge.

B) Leaders are characterized by their ability to enhance self-worth.

C) Leaders and individuals with power share similar personality traits.

D) Individuals with power are characterized by trustworthiness.

E) Leaders are those who influence others through a position of authority.

Q 15. Why should service organizations like insurance companies specify behavioral norms in dealing with customers?

a) To avoid reviewing and updating the rules

b) To create confusion among employees

c) To make disciplinary actions the rule, not the exception

d) To ensure that values related to customer service are upheld

e) To prioritize absence from work over attendance


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