IC90 - Human Resource Management (HRM) -9

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Q 1. What is the significance of the psychological distance in effective communication, as mentioned in the text?

A) The greater the psychological distance, the better the chances of effective communication.

B) Psychological distance has no impact on communication.

C) The lesser the psychological distance, the better the chances of effective communication.

D) Psychological distance is only relevant in formal communication.

E) Psychological distance depends on the use of jargon in communication.
 
Q 2. How does consensus differ from unanimity in a team decision?

A) Consensus and unanimity are the same thing.

B) Consensus requires all members to have the same opinion, while unanimity requires some differences of opinion.

C) Consensus seeks agreement despite differences, while unanimity requires complete agreement with no differences.

D) Consensus and unanimity both involve majority voting.

E) Consensus and unanimity are not relevant to team decision-making.
 
Q 3. What is the broad scope of discipline in an organization?

a) Enforcing rules and regulations

b) Implementing new benefits

c) Facilitating employee consultations

d) Promoting employee awareness

e) Encouraging immediate benefits
 
Q 4. Why should the HR department be concerned about employees leaving their jobs by resignation or dismissal?

a) Because such exits are common and expected

b) Because they indicate the success of the recruitment and selection process

c) Because they nullify the effort and time spent in recruitment and selection

d) Because resignations and dismissals have no impact on HR practices

e) Because exit interviews are conducted routinely
 
Q 5. What does the passage suggest about the relationship between spirituality and duty?

a) Spirituality encourages neglecting one's duty

b) Duty should always take precedence over spirituality

c) Spirituality helps one see duty as its reward

d) Duty and spirituality are unrelated concepts

e) Spirituality promotes corruption and misuse of authority
 
Q 6. What impact is the involvement of foreign personnel expected to have on HR functions in Indian companies operating globally?

a) No impact on HR functions

b) Increased standardization of communication practices

c) Enhanced interpersonal relations

d) Heightened cultural awareness and communication challenges

e) Streamlined procedures for global operations
 
Q 7. What is the connotation that the term "Bureaucracy" has acquired in contemporary language, as mentioned in the text?

a) A small, efficient organization

b) A system free from delays and red tape

c) A large, unwieldy organization full of delays and red tape

d) A synonym for rapid decision-making

e) A synonym for creativity
 
Q 8. Which management theorist is known for enumerating fourteen principles of management, including the functions of planning, organizing, staffing, leading, and controlling?

a) Frederick W. Taylor

b) Max Weber

c) Elton Mayo

d) Henri Fayol

e) Douglas McGregor
 
Q 9. What type of departmentalization might a textile mill use to organize its operations?

a) Departmentalisation by geographic location

b) Departmentalisation by functional areas

c) Departmentalisation by customer segments

d) Departmentalisation by different products (e.g., ginning, spinning, weaving)

e) Departmentalisation by employee skills
 
Q 10. What was traditionally included in the scope of personnel management?

a) Managing complex individual behaviors

b) Recruitment, salary administration, and disciplinary matters

c) Enhancing skills and potential of individuals

d) Dealing with human resources in a non-discriminatory manner

e) Handling employees according to their unique personality
 
Q 11. Which of the following is NOT one of the functions of HRM?

a) Acquisition

b) Development

c) Motivation

d) Maintenance

e) Procurement
 
Q 12. What is a common perception among employees regarding transfers?

A) Transfers are seen as opportunities for wider experiences.

B) Transfers are perceived as a way to avoid relocation.

C) Transfers are often considered convenient for employees.

D) Transfers are viewed as problems or punishment.

E) Transfers are seen as a means to boost morale.
 
Q 13. What is the primary purpose of business games as a training method?

A) To provide immediate feedback on learning progress

B) To replicate real-life work situations perfectly

C) To create a duplicate of an office environment

D) To focus on subjects like planning and decision-making

E) To emphasize the interconnectedness of various activities
 
Q 14. What does the text suggest happens as an organization experiences growth and diversification?

A) Tighter coordination and control are required.

B) The authority remains mostly at the top.

C) Personal contacts become more frequent.

D) Autonomy at junior levels increases.

E) Conflict over available resources decreases.
 
Q 15. What does the text suggest about employees' behavior towards customers about how they are treated by the management?

A) Employees treat customers based on their values.

B) Employees do not influence each other's behavior.

C) Employees treat customers differently regardless of management's behavior.

D) Employees tend to treat customers as they are treated by the management.

E) Employees always treat customers politely.


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