IC88 - Marketing and Public relations - 3
IC88 - Marketing and Public Relations - 3
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Q 1. What is the primary focus of marketing?
Maximizing profits
Finding the most cost-effective resources
The producer's decision-making process
The creation and retention of customers
Expanding the product range
Q 2. How do marketing concepts aim to facilitate exchanges between producers and customers?
By eliminating consumer choice.
By forcing customers to buy specific products.
By making products unavailable.
By ensuring producers have no control over what to produce.
By helping the producer's decisions align with the customer's needs.
Q 3. What are the key factors on which market segmentation is usually based, as mentioned in the text?
Temperature, climate, and region
Family size, religion, and occupation
Shopping frequency and delivery preferences
Value systems and personality types
Language, education, and income
Q 4. In the context of setting objectives, what are the key characteristics of effective objectives?
They should be vague and general
They should be unspecific, immeasurable, and timeless
They should be clear, measurable, and time-bound
They should be unidentifiable and inconsistent
They should be irrelevant and inconsequential
Q 5. What happens to brands when they are well-established?
They become less valuable over time
They lose all legal protections
They are dissolved
They become assets and can be bought and sold
They are converted into patents
Q 6. What is the primary purpose of business according to the text?
To maximize shareholder wealth
To create and retain customers
To increase market share
To minimize operational costs
To achieve social responsibility goals
Q 7. Question 5: What examples of consumer behavior are given in the passage to highlight the limited search for alternatives?
Purchasing air tickets at varying prices and choosing hotels.
Shopping for hardbound books and motor garages.
Making decisions based on price alone and buying impulsively.
Relying on advertisements and friends for information.
Selecting hotels and courier services without research.
Q 8. Question 4: How does stereo-typing contribute to differences in perception?
By arguing about observations and judgments.
By projecting feelings onto others.
By attributing positive or negative characteristics based on generalizations.
By projecting one's feelings onto others.
By conveying messages through body language.
Q 9. Question 1: Why is the policyholder not particularly happy to buy insurance?
The insurer's promises are unclear
The policyholder does not understand the insurance
The context is one of loss, hardship, tragedy, etc.
The policyholder is resistant to purchasing
The insurer's representatives are untrustworthy
Q 10. Question 4: What is the significance of classifying individuals into Generation X and Generation Y?
To determine their exact birth years
To analyze their political affiliations
To understand their attitudes and buying behavior
To identify their income levels
To assess their involvement in family purchases
Q 11. In the context of a cinema theatre, what is considered an intangible service provided by the theatre owner?
a) Quality of the film shown
Stink in the toilet
Ease of finding one's seat
Waiting arrangements before the doors open
All of the above
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